Enhancing Customer Journeys with the PingOne AIC Accelerator
- Mayank Soni
- Sep 15, 2025
- 3 min read
Updated: Oct 17, 2025
For teams building customer journeys, speed and consistency matter just as much as functionality. That’s where the PingOne AIC Accelerator comes in. It allows developers to create and test journeys locally in the same way they would in the cloud. This leads to faster iterations, more confidence, and less back-and-forth between environments.
A Client Challenge
One of our clients recently faced a roadblock: themes weren’t working in their local setup. They could build the journeys, but the user experience felt incomplete without the ability to apply branding. Themes were visible and usable in the cloud, but locally, they couldn’t see or apply them in sub-realms. This meant local testing didn’t fully mirror cloud behavior, creating unnecessary friction for the team.
Quick Resolution, Long-Term Value
Our team identified the technical issue, fixed it, and upstreamed the change so that it’s now available to any client using the accelerator. In practical terms, this means:
Journeys created locally now behave just as they would in the cloud.
Predefined themes are visible and applicable in sub-realms.
Custom branding can be applied without duplicate UI efforts.
Most importantly, the fix was delivered quickly. The client didn’t lose momentum and could continue developing with confidence.
Why This Matters
When issues arise in local development, they don’t just slow one team down. They risk creating inconsistencies between local and cloud, forcing developers into workarounds or delays. By resolving this issue quickly, we’ve reinforced what the PingOne AIC Accelerator is all about:
A smooth, cloud-like local development experience.
The ability to test, refine, and brand journeys without extra tooling.
Confidence that blockers will be addressed swiftly.
Looking Ahead
With this improvement, any client can now rely on the accelerator not just for functionality but for the full experience—journeys and themes together. It’s about more than solving one issue; it’s about making sure development stays smooth, reliable, and aligned with production every step of the way.
The Importance of Seamless Integration
In today's fast-paced digital landscape, seamless integration is crucial. The ability to create a consistent user experience across platforms is vital for maintaining customer trust. When clients can rely on tools like the PingOne AIC Accelerator, they can focus on innovation rather than troubleshooting.
Future Enhancements
We are committed to continuous improvement. Future updates will focus on enhancing user experience further. We aim to introduce features that simplify the development process and enhance collaboration among teams. This commitment ensures that our clients remain at the forefront of technology.
Conclusion
The PingOne AIC Accelerator is more than just a tool; it’s a partner in your development journey. By addressing local development challenges quickly, we empower teams to maintain momentum and deliver exceptional user experiences. As we look ahead, we remain dedicated to supporting our clients in navigating the complexities of digital identity and fraud prevention.
Writer's Overview
Mayank Soni – DevSecOps Specialist
Mayank leads DevSecOps initiatives at Midships, driving platform-level automation, CI/CD pipeline optimization, and secure infrastructure delivery. With a dual role as contributor and team lead, he focuses on scalable deployment strategies, cost-efficient infrastructure, and faster feedback loops across cloud environments. His hands-on experience spans infrastructure, security, and application layers—including building and deploying full-stack services using modern cloud-native architectures.
Short bio: Mayank is a DevSecOps expert with 6+ years of experience across AWS, Azure, and GCP. He specializes in infrastructure automation, secure CI/CD pipelines, and observability systems. With a strong foundation in both cloud engineering and application development, he supports Midships’ cloud transformation across Southeast Asia.
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