Ping Consulting and Operations
Ping Identity for enterprises that cannot afford downtime
For regulated enterprises, an identity outage is a business incident. A failed migration is a regulatory event. Midships eliminates both — with zero downtime delivery, proven accelerators that compress deployment from months to weeks, and Guardian managed operations that keep your Ping platform audit-ready 24x7.
Better Together Partner of the Year — 2025
PingYOUniverse 2025 — global award
Delivery Excellence Award — Asia Pacific 2024
Ping Identity partner recognition
ForgeRock APAC Best Systems Integrator
2022 and 2023
ProofID Strategic Partnership
Global Ping delivery coverage with ProofID
Zero downtime — the numbers
The delivery record that matters
Zero downtime is not a marketing claim. It is a delivery model built on rehearsal, blue/green deployments, and the conviction that identity outages are not acceptable for regulated enterprises.
0
Production outages on go-lives or upgrades — ever
99.999%
SLA target under Guardian managed operations
6min
Environment spin-up time with Midships Accelerator
8k+
Logins per minute — HKJC production deployment
What Midships does with Ping
End-to-end Ping delivery — architecture to operations
Most Ping partners implement and hand over. Midships takes ownership across the full lifecycle.
01
Architecture and Solution Design
Target architectures for workforce, CIAM, and B2B on Ping. Multi-region HA and DR for zero downtime expectations. Security and privacy patterns aligned to PCI-DSS, MAS TRM, and GDPR.
Hybrid patterns — on-prem, cloud, Kubernetes
Multi-region active-active HA and DR
Regulated industry compliance alignment
02
Implementation and Integration
New Ping deployments from scratch. Integration with banks' core platforms, telco stacks, and insurer portals. SSO integration for SaaS and custom applications.
API gateway and reverse-proxy patterns
SSO for key SaaS and custom apps
Core banking and fintech integrations
03
Modernisation and Migration
Move from legacy IAM or home-grown systems to Ping. Gradual migrations with co-existence — no big bang risk. Multi-million identity migrations planned for zero disruption.
VM to Kubernetes migration
On-premises to Ping SaaS
Legacy IAM to Ping AIC
04
Security Hardening and Compliance
Pre-hardened baselines across OS, containers, and Ping configuration. Logging, audit trails, access reviews, and separation of duties. Patterns ready for regulator and security reviews.
PCI-DSS and MAS TRM alignment
Audit-ready from day one
SIEM and observability integration
05
Custom IAM and CIAM Journeys
Registration, login, MFA, passwordless, and progressive profiling. Journeys tuned for conversion, fraud reduction, and user experience. Integration with risk, fraud, and device intelligence tools.
Passwordless and passkeys
Step-up and adaptive MFA
PingOne Protect and Verify integration
06
Guardian — 24x7 Managed Operations
Production run of PingAM, PingAuthorize, PingDS, and PingOne AIC tenants. Monitoring, incident response, patching, and capacity management. Continuous improvement backed by SRE practices.
Proactive monitoring — not reactive ticketing
PagerDuty and Twilio smart escalation
Upgrades and patch management included
Ping products we implement and operate
The full Ping stack
Midships has production deployment experience across every major Ping product. We recommend the right mix based on your architecture, compliance context, and total cost of ownership.
PingAM
Access management and authentication journeys — the core of any Ping deployment
PingIDM
Identity lifecycle management, provisioning, and reconciliation
PingDS
High-performance identity directory for users, devices, and things
PingAuthorize
Policy-driven, attribute-based fine-grained authorization for APIs and data
PingOne Advanced Identity Cloud
Ping's IAM platform delivered as a managed cloud service — AIC
PingOne Protect and Verify
MFA, risk-aware protection, fraud detection, and digital identity verification
Ping AIS and AIC Accelerators — licensable, white-box deployment frameworks
Midships' Ping Accelerators are licensable, white-box frameworks that compress Ping AIS and AIC deployments from months to weeks. Full source code included. Production-grade environments in lower environments within six minutes of setup. Pre-hardened for PCI-DSS and MAS TRM from day one.
Guardian — managed operations
Guardian vs Ping Elite Support — not the same thing
Ping Elite Support and Guardian serve different purposes. Both are valuable. Enterprises with production Ping environments often need both.
Included in licence fee for Midships products
Executed by Midships with zero downtime
Pattern-based with PagerDuty and Twilio
Proactive monitoring and triage
Ping + Infrastructure + Journeys
Full identity service end-to-end
L4 support (customization defects)
Upgrades and patches
Alerting
Incident detection
Ping expertise
Scope
Not in scope
Guidance and support
Manual or basic alerts (AIC only)
You detect, they respond
Ping product team
Ping out-of-the-box product
Proactive — continuous monitoring
Reactive — ticket-driven
Service model
Midships Guardian
Ping Elite Support
What matters
What Guardian covers
Production run of PingAM, PingAuthorize, PingDS, and PingOne AIC. Monitoring, incident response, patching, upgrades, capacity management, and configuration changes. SRE-led with documented runbooks. Audit-ready evidence packs included. Quarterly DR drills. 24x7 coverage with custom SLA per client.
What your team gets back
Internal teams stay focused on business change, new features, and governance. Midships keeps the platform running, secure, and audit-ready. When something goes wrong, Guardian detects it first — often before it becomes a customer-facing incident. Your engineers are not on call for 3am identity alerts.
Free pilot — PingOne Protect and Verify
For qualified customers, Midships offers a no-cost pilot of PingOne Protect and Verify. In a short, focused engagement, Midships connects Protect and Verify to a meaningful set of your journeys — turning on risk-based checks for bots, credential stuffing, and account takeover. You end up with a clear view of where it makes the biggest difference, what production rollout requires, and how to justify the investment to risk and fraud teams.
How we deliver
Six stages. Zero downtime.
01
Discovery and Assessment
Current IAM, pain points, constraints, and regulatory context understood before anything is recommended.
02
Architecture and Roadmap
Target architecture and a realistic, low-risk delivery plan with the right accelerators selected.
03
Implementation
Ping configured, journeys built, applications and data sources wired in. DevSecOps-native throughout.
04
Hardening
Secure-by-design baselines applied. Compliance alignment verified before go-live.
05
Zero Downtime Go-Live
Load tested, failover rehearsed, rollback confirmed. Blue/green or canary cutover in production.
06
Guardian Operations
24x7 monitoring, incident response, upgrades, and continuous improvement under managed operations.
Client Testimonials
Trusted by leading banks and regulated enterprises
"
Midships, one of our highly focused, extremely technical implementation partners — very competent, very focused.
Andre Durand
CEO, Ping Identity
"
With an aggressive timeline and limited budget, Midships' unique proposition underpinned by their accelerator and knowledge of containerised architectures gave us the confidence to choose them — a decision well made.
Alfonoso Tambunan
CTO, Jago Bank
"
Midships worked with us to migrate our ForgeRock stack from legacy Virtual Machines onto Kubernetes. This represented a fundamental change in working practices for our team and we were well supported in establishing and refining new workflows.
Joe Standen
Digital Experience Owner, Westpac NZ
"
Midships is the best thing that happened to us recently.
Rojelim C. Lauron
CIAM Product Owner, BDO Bank
The Runtime Governance Product
Icebreaker — the Governance and Control Layer
Icebreaker is the control plane for governed AI execution — a patent-pending product from Midships. It implements the Governance and Control Layer of the Enterprise AI Agent Reference Architecture, ensuring every AI-initiated action is aligned to an approved business purpose, enforced through existing enterprise controls, and recorded for audit before execution. No replatforming. No IAM replacement. No API changes.
Common questions
Ping Consulting — FAQs
Can Midships guarantee zero downtime on Ping upgrades and migrations?
Yes — through architecture, process, and rehearsal, not shortcuts. We use blue/green and canary deployments, multi-region HA, and tested DR. Every go-live and upgrade is rehearsed in lower environments with confirmed rollback before anything touches production. We have executed upgrades and migrations for tier-one banks without a single minute of service interruption.
Can Midships take over operations of a Ping environment we did not deploy?
Yes. Guardian can take over operations of an existing Ping environment regardless of who deployed it. We conduct an assessment of the current state, identify gaps, implement the necessary hardening and observability improvements, and then assume ongoing operational responsibility. This is one of the most common Guardian engagement models.
How is Guardian different from Ping Elite Support?
Ping Elite Support is a reactive, ticket-driven product support service — valuable for product defects and vendor-level issues. Guardian is proactive, end-to-end managed operations for your full identity service. Guardian monitors continuously, detects issues early, executes upgrades and patches with zero downtime, and handles incidents from detection through resolution. Most enterprises in regulated environments need both.
What is the Ping AIS Accelerator and how does it help?
The Ping AIS Accelerator is a licensable, white-box deployment framework for PingAM, PingIDM, PingDS, and PingAuthorize on Kubernetes. It compresses what would typically take four to six months down to weeks. You receive the full source code, so your team owns the platform. Environments can be spun up in six minutes. Pre-hardened for PCI-DSS and MAS TRM from day one.
Does Midships cover both Ping AIS and Ping AIC?
Yes. Midships has deep delivery capability across both Ping Advanced Identity Server (AIS — the self-managed Kubernetes deployment) and Ping Advanced Identity Cloud (AIC — the SaaS offering). We also have a separate AIC Accelerator including Midships Cube, which enables local development and parallel team working for AIC — a capability not available out of the box.
Which regulated industries does Midships serve?
Primarily financial services — tier-one banking, insurance, capital markets, and fintech. Clients include DBS, Standard Chartered, ANZ, Westpac NZ, Jago Bank, BDO Bank, Legal and General, and HKJC. We also work with healthcare and government organisations where IAM compliance requirements are similarly stringent.