The operating layer for trusted
autonomy.
We run what we build. 24x7 operations for Ping AIS, Ping AIC, Keycloak and Icebreaker, with dashboards that make the platform legible to the business, not only the operations team. Managed services today, managed autonomous operations next.
24x7 coverage
custom SLAs
99.999 percent uptime SLA
follow the sun
Production incident response, proactive monitoring and platform housekeeping across your Ping, Keycloak and Icebreaker estate, so your team focuses on outcomes rather than keeping the lights on. Three engagement models, with custom SLAs per client and Level 4 product support included in the Icebreaker and Accelerator licence fees.
A platform only its operators can read is a platform the business cannot trust.
Guardian translates operational health and identity activity into terms each audience understands, so the IT team and the business each see what matters to them and can act on it. We run this model today on platforms that handle more than 600 authentications per second, each journey making nine to ten API calls.
Authentications
612 / sec
Latency p95
180 ms
Incident state
Stable
Journey success
98.7%
Active identities
70M+
Conversion
On target
Step up rate
4.2%
Anomalies
Low
Fraud signals
Contained
Guardian is run by the people who build and deploy the platforms it operates. The same operators, the same accountability, from delivery into run.
Everything Midships delivers is white box. You receive the source code, and we make your team able to own and run the platform without us. Guardian is for the clients who would rather we kept running it. Self sufficiency means you are never locked in. Guardian means you choose the people who built and govern the system to operate it too, so your team is freed for higher value work.
Guardian is the operating layer beneath the whole company. It begins as managed services for identity. As clients put autonomous agents into production, it becomes managed autonomous operations, the continuous service of running Icebreaker and governing agents on their behalf. As autonomy spreads across the enterprise, it becomes enterprise trust operations, the recurring discipline of keeping an organisation accountable. It grows in value and sophistication, not in headcount, consistent with a firm that stays boutique by choice. Each step is the same promise extended: we govern what we operate, continuously, on your behalf.
Guardian – FAQs
What is Guardian?
Guardian is Midships managed operations, the layer that runs what we build. It provides 24x7 operations for your identity and Icebreaker estate, with dashboards that translate platform health into terms the business understands.
Does Guardian lock us in?
No. Everything Midships delivers is white box, you receive the source code and we make your team able to run the platform without us. Guardian is a choice, not a dependency.
What does Guardian operate?
Production incident response, proactive monitoring and platform housekeeping across your identity and Icebreaker estate, under custom SLAs, with a 99.999 percent uptime target.