CIAM Operational excellence

01

Discovery

Midships’ PingIdentity SMEs proactively undertake a detailed review of the existing ForgeRock setup and where appropriate make recommendations on operational

02

Knowledge

Deep expertise in ForgeRock with inventoried knowledge database with lessons learnt from across the industry. Midships has access to Ping Product Owners and Senior Leadership to obtain timely assistance where required.

03

Monitoring & Alerting

Provides a central interface to access and query operational data across multiple formats and sources, with RAG-based customization for seamless integration and complex query handling.

04

Sparrow

Midships ML based tool to identify solutions and remedies for issues and alerts

05

Continuous Improvements

Proactive process to identify hotspots from discovery onwards and mitigate risks on an ongoing basis

06

Game Days

Operational readiness testing for teams to ensure service stability with client specific scenarios

06

24x7x365

Always available when you need us