CIAM Operational excellence
01
Discovery
Midships’ PingIdentity SMEs proactively undertake a detailed review of the existing ForgeRock setup and where appropriate make recommendations on operational
02
Knowledge
Deep expertise in ForgeRock with inventoried knowledge database with lessons learnt from across the industry. Midships has access to Ping Product Owners and Senior Leadership to obtain timely assistance where required.
03
Monitoring & Alerting
Provides a central interface to access and query operational data across multiple formats and sources, with RAG-based customization for seamless integration and complex query handling.
04
Sparrow
Midships ML based tool to identify solutions and remedies for issues and alerts
05
Continuous Improvements
Proactive process to identify hotspots from discovery onwards and mitigate risks on an ongoing basis
06
Game Days
Operational readiness testing for teams to ensure service stability with client specific scenarios
06
24x7x365
Always available when you need us