The same 100 cases, two processing models

The same 100 illustrative cases run through two models. Today, existing rules complete the standard cases and every unresolved exception waits for a person. With a governed Exception agent, the existing rules are unchanged; the agent investigates the exceptions, some complete within delegated authority and the rest reach a supervisor with the investigation and recommendation prepared. TODAY · RULES-BASED AUTOMATION WITH A GOVERNED EXCEPTION AGENT Case arrives100 cases Existing rulesEvaluate cases Case arrives100 cases Existing rulesUnchanged Completed60 standard cases Standard cases still work. Completed60 standard cases Standard path unchanged Wait for a person40 exceptions Every unresolved exceptionjoins the manual queue. Exception agent40 investigated Within authority10 more STP cases Supervisor decides30 prepared cases

Illustrative cohort, not measured customer results. Existing rules are retained; the agent is limited to delegated authority.